Frequently Asked Questions
Thanks for stopping by. If your question isn't answered here, then please get in touch using the contact form below.
General Questions
What is MyJam?
MyJam is the largest online cultural grocery & food retailer in the UK. You can browse and buy over 6,500 products from cultures including Middle Eastern, Egyptian, Turkish and more. It's the best selection you'll find in one place, and we deliver nationwide 7 days a week.
Can I become a supplier?
Let's chat! If you're interested in becoming a supplier for MyJam, just fill out the short form below and tell us a bit about yourself. We'll be in touch.
I have a question about delivery
Where does MyJam deliver?
We deliver to the majority addresses across the UK with the exceptions being: Northern Ireland, the Scottish Highlands, the Scottish Islands, the Isle of Man, the Isles of Scilly and the Channel Islands.
Unfortunately, as we ship fresh and frozen food items, our delivery partner is unable to guarantee that your groceries will arrive as promptly as we require to those parts of the UK.
How long does delivery take?
At checkout you're able to choose the day you'd like your MyJam order delivered. Availability is based on the number of bookings we've received, so you may not be able to select some dates. Once you've placed your order, if you do need to make a change please contact care@myjam.co.uk quoting your order number.
How much is delivery?
Shop with MyJam and enjoy FREE shipping on orders over £70! For all other orders, we charge a flat delivery fee of £6.49.
How will I know when my order will arrive?
As soon as your order has been dispatched by us, we'll notify you by email. You will also be contacted on the day of delivery with confirmation of your delivery slot. We deliver 7 days a week.
How do you deliver meat and cold products to ensure they're fresh?
We're extreemly careful with our packaging and only use the very best ice packs to keep the temperature of cold items perfectly cool while they're in transit. Our ice packs keep cold items chilled for 48 hours but your order will only be in transit for up to 24 hours. If you're ever concerned about your delivery then just get in touch.
I have a question about my order
My order still hasn't arrived. Who do I contact?
If you'd like to find out where your order is, and you haven't received an email update from us, or our courier, then please contact care@myjam.co.uk
I have a damaged item, what should I do?
It's our aim that everything you order arrives in good shape. If this hasn't happend, just get in touch and we'll be happy to sort it out.
I received the wrong item, what should I do?
Oops! In the very rare occassion that you receive something by mistake, or something is missing, please get in touch with us straight away.
I have items missing from my order. Will I get a refund?
If we're unable to send you an item then we'll refund you. Refunds will take 3-5 working days to show on your card statement.
I received my items but I'd like a refund. What should I do?
For information about refunds, check out our refund policy here.
Can I cancel my order?
You can cancel the order 24 hrs before processing day. We can’t cancel orders on processing day.
I have a question about items on your website
I can't find an item that I'm after on MyJam.
Although we have the largest range of cultural grocery online in the UK, we're still growing. If you have a product recommendation, let us know by filling in the contact form below.
Where do you source your products from?
The reason we're able to offer you such a wide range of amazing products is because we're connected with over 60 independent Grocers, Butchers, Manufacurers, Delis and Independent Chefs. We're supporting local to bring you the most authetic and best quality items for your weekly shop.
Where do you source your meat from?
We only source our fresh Halal certified meat from the very best butchers in London. Whichever butcher fulfils your order, you can rest assured that it's up to the same high standards. If we mention a particular supplier on our website your item will only come from that supplier, guaranteed.
Are you Halal certified?
Yes, absolutely. You can see our Halal Certification here.
Where can I see the Food Hygene Rating of your suppliers?
All of our suppliers are registered with the Food Standards Agency. You can search for ratings on the Food Standards Agency website.